Recent Why SERVPRO Posts

SERVPRO of West Palm Beach Gives Back to Our First Responders

4/14/2020 (Permalink)

SERVPRO crew member cleaning ambulance vehicle with green SERVPRO tent in background SERVPRO of West Palm Beach disinfected over 50 First Responder vehicles during the first day of the three-day event.

Giving back is a core foundation that our company is built on; as is community. For as long as SERVPRO of West Palm Beach has been operating, we have always felt a strong sense of belonging in Palm Beach County. Like many small businesses, we depend on the positive experiences of our customers and support of the community.  

In the past two months, community has never been more important in many parts of our country. We have all had to stand strong together to combat the turmoil and uncertainty felt amongst us. We have witnessed this strength through our friends, family, essential workers and Frontliners. Palm Beach County First Responders have served the community faithfully in an unwavering, determined fashion. We have seen their perseverance in keeping the community safe and healthy. We are so grateful for our many First Responders throughout the county and to show our gratitude, this week we will be providing free vehicle disinfections for First Responders.

Today marked the first day of a three-day event, with a greater turn out than we could have hoped for! Putting our biohazard cleaning experience to good use, our crew, is eager to give back this week. During the three-day event, we will be disinfecting First Responder cars as well as providing a bottle of hand sanitizer for each vehicle. We cannot wait to meet and personally thank all of our First Responders of Palm Beach County.

We appreciate all of the Frontliners who are working tirelessly to keep our communities healthy. From our SERVPRO family to yours, we thank you!

Ways to Give Back During Challenging Times in Palm Beach County

4/14/2020 (Permalink)

Donating does not always mean making a monetary donation to a major organization. Many local organizations and charities are working hard to provide for communities throughout Palm Beach. With the number of people who have been affected by the current pandemic growing each day, there are many different needs and ways to help.

  • Donate to Food Pantries: Many food pantries are overwhelmed recently and may have supplies running low. If you are able to, donate canned goods and non-perishables. If you prefer to provide a monetary gift, there are organizations that provide those in need hot, daily meals.
  • Donate Essential Items and Personal Protection: There is a great need for hard to find essentials, like household cleaning products, toilet paper, paper towels, soap and more. If you are able to supply these items, many disaster relief funds can benefit from a donation like this, providing support to healthcare organizations and areas with vulnerable communities.
  • Virtually Volunteer: Volunteering in person may not be ideal for many during a time of social distancing. Virtual volunteer opportunities do exist that may include tutoring children who are going through a transitionary period of virtual learning. Choose an organization that connects you with quarantined elderly who would love to video chat and enjoy fun conversation during a difficult time.
  • Help a Neighbor: The best way to give back might be for someone you know. If you have any neighbors, family, or friends who have compromised immune systems or are older, be sure to check in on them, helping with any tasks they have. A simple trip to the grocery store each week can be a great deal of help.
  • Sew Protective Masks: Many healthcare organizations are in need of masks to protect their staff. There are dozens of articles and videos with tutorials on sewing a proper mask. If you have ample time on your hands and the appropriate materials, find a fun pattern and sew away!

Giving back is a wonderful way to show appreciation for all the Frontliners who give to us every day.

Germ Hotspots in Your West Palm Beach Home

4/5/2020 (Permalink)

We do so much in our home every day that is impossible to detect every single germ in your home and where it came from. Frankly, even attempting to do so sounds exhausting. Even so, keeping your home clean and healthy is important for yourself and your family. This can be done by recognizing hotspots in your home, follow proper hygiene and clean areas according to their specific needs.

Hotspots

Hotspots in your home are where germs tend to accumulate. These are usually high-traffic and high touch areas.

Kitchen

Places like counter tops or sinks are used quite often, coming in contact with different items like produce, meat, dirty hands, and more. Counter tops are used when unpacking groceries, cooking, even placing items like phones or keys that we might not realize have germs.

Bathrooms

It’s no surprise that bathrooms can be a haven for germs. Many places in your bathroom can be harboring germs including the sink, toilet, tub, trashcan and handles.

Handheld Items

Our hands touch many objects through the day, and if they’re not properly washed, can be transferring germs. Note these items should be included always during a routine cleaning: light switches, door knobs, remotes, phones, tablets, and computers. 

Routine Cleaning

Once you are aware of the hotspots in your home it is important to perform routine cleaning and disinfecting, especially on frequently touched surfaces.

When cleaning be sure to:

  • Use proper protection like gloves when handling cleaning products
  • Pay special attention to the surfaces you are cleaning and the products you are using as some products are better suited for different materials
  • Launder soft items when possible like rugs or carpets
  • Use warm to hot water when washing clothes and the appropriate detergent for a deep clean

Proper Hygiene

Following proper hygiene guidelines is important in maintaining a clean home. While doing so, many not rid your home of all potential germs, it can mitigate the problem. Washing your hands is essential to prevent the spread of germs. Be sure to take off your shoes before entering your house as well. If any items have been in a public place that isn’t exactly the cleanest of places, try not to place them on any surfaces that you often come in contact with.

Practicing proper hygiene and routine cleaning are great ways to keep a home clean and healthy. Professional cleaning services are also always an option if preferred!

SERVPRO of West Palm Beach is Here to Help

4/5/2020 (Permalink)

In recent weeks much of the country has experienced unprecedented, complicated days. During this time SERVPRO of West Palm Beach is monitoring the situation, implementing all recommendations provided by the Center for Disease Control and Prevention and local law enforcement. These guidelines are followed during our bioremediation cleaning services as well as for other fire, water or mold jobs. Our employees are being extremely diligent in wearing the proper protective gear when on site and practicing social distancing when interacting with any customers. The health and safety of our employees, customers, and community remain our top priority.

We understand this may be stressful times for many and want to make sure we are reaching out to anyone who may have questions. Our team is making sure to update our website and social media pages with helpful information. We are also available via phone to answer questions you may have regarding any of our services, or if you are currently working with us.

SERVPRO of West Palm Beach is known for our quick, quality work and knowledge in restoration services. Along with our specialized cleaning services, we are committed to continue following the same high set of standards, safely serving Palm Beach county area homes and commercial buildings with any water, fire, or mold damage. Our team is ready to respond to any emergency disaster 24/7.

Considerations for Healthy Work Environments in West Palm Beach

4/1/2020 (Permalink)

Based on the industry your business is in, properly cleaning and disinfecting your work environment may have different requirements. Some businesses may be restricted to employees only inside facilities, while others have foot traffic from employees, customers, and other guests. Regardless of the number or type of people visiting a work environment, business owners should consider the following guidance for healthy employees and customers. 

Practice Proper Hygiene

Promoting hand washing for all employees and visitors is a great way to prevent the spread of germs. The Center for Disease Control and Prevention recommends a minimum of 20 seconds of hand washing with soap and water. If soap and water is not always readily available, having hand sanitizer gel or wipes can suffice as a quick go-to. 

Encourage “respiratory etiquette”; this means a cough or a sneeze should be covered by the inside of an elbow or with a tissue if available. This is a fundamental practice in keeping germs at bay, even for those who may be suffering from seasonal allergies.

Clean Workstations and Shared Areas

If your business does not rely on janitorial services for routine cleaning and if it is safe to do so, encourage employees to disinfect their workstations. This especially goes for shared areas especially and “hotspots”, like computers, phones, door handles or other equipment. Always be sure to handle any cleaning solution with care and wear gloves as often as possible.

Some businesses or commercial space, like large office buildings, schools, or gyms may need deeper cleaning and disinfecting than what employees can handle. SERVPRO of West Palm Beach offers specialized cleaning services including bioremediation. We partner with many businesses in Palm Beach County to provide high quality cleaning. This cleaning can occur on a one-time basis if there are exceptional needs or as often as a business prefers.  

Being a business owner means considering the health and safety of your employees and customers year-round. Our team can provide you with additional information on  maintaining a healthy work environment and commercial cleaning services including bioremediation cleaning if needed. Call us today and speak to one of our highly-trained crew members.

Hurricane Dorian and Bahamas Relief

9/10/2019 (Permalink)

SERVPRO team stands in front of SERVPRO logo SERVPRO of West Palm Beach partners with West Palm Beach Police Department to donate 250 water filters and other Hurricane Dorian relief supplies.

At SERVPRO of West Palm Beach, we understand what it takes to be a part of a community. As no stranger to the aftermath of disasters, we also understand the hard times that can follow. Many of the customers we have served have dealt with damages from hurricanes. Thankfully we have been able to help many of these home and business owners. 

After the devastation left in the wake of Hurricane Dorian to the Greater Bahamas, our team along with the West Palm Beach Police Department has extended this understanding and help to our friends in the Caribbean. Many people have been left without homes or businesses. Access to basic resources is also extremely limited at this time. SERVPRO of West Palm Beach has donated 250 water filters from Go Build Love, to provide clean drinking and bathing water. Along with the help from our owners and crew, we were able to donate generators and other relief supplies as well. We implore members of the West Palm Beach community to join us in donating. If you are able to give many of the items needed are: 

  • Bottled Water
  • Nonperishable Food Items
  • Baby items including wipes, diapers, and formula
  • Cleaning and hygienic supplies
  • Blankets, towels, and bedding
  • Flashlights, butane, or generators

A few ways you can find out more information on how or where to donate:

Our thoughts are with The Bahamas and all of those affected by Hurricane Dorian.

A Trusted Restoration Services Company in West Palm Beach

4/15/2019 (Permalink)

SERVPRO crew members standing out SERVPRO van Our crew works together to provide our customers quality restoration services.

One of SERVPRO of West Palm Beach’s well known qualities amongst our customers is our  diligence. Regardless of the cause of damage, our evaluations are extremely thorough. Our experienced crew ensures that they look beyond the evident damage. For instance, our team might be assessing water damage in a home, with the obvious signs of water in the carpet. Equipped with thermal imaging tools, we look beyond the carpet, in the walls, ceilings, and other belongings in the area. In another situation, we may find mold damage that was not our original reason for visiting a home or business. Proper inspection includes looking beyond what is evident, for other current damage or identifying future sources of damage.  Our team is happy to take the additional time and steps to ensure our customers do not endure any more hardships whether to their home or business. We understand the stress that may come when you are in need of restoration services, so we do our best to leave you with repaired damage, peace of mind, and satisfaction.

Our team’s patience and attentiveness does not end with assessments. Restoration and remediation services tend to be confusing for many customers. There are many questions concerning the length of time, the cost, what will happen to belongings, etc. Our team does our best to educate our customers through each step, reassuring them of the care we will take with their belongings and home. 

When working with a restoration services company, consider the company's reputation for being diligent. Being thorough when it comes to fire, mold, or water damage may help to save you time, money, and prevention from future disasters.

Does Your Business Have an Emergency Ready Plan?

4/9/2019 (Permalink)

Depending on the industry a business is in, and the size of the business, there may be contingency plans in place for different situations. A bank may have a plan in the case of a robbery; a big corporation may also have a plan in the sudden case that a C-suite executive resigns. As research has indicated, also having a plan in the case flood, fire, or water disaster strikes is essential for businesses to remain open. Loss of revenue, quality of customer service, and additional expenses all accompany business interruptions. As every owner knows ensuring a company remains functioning as normal is vital to the longevity and success of your business. SERVPRO's Emergency Ready Plan (ERP) helps business owners develop a guide that they can spring into action upon a moment’s notice.

SERVPRO’s ERP is a cost-free tool that any company can easily utilize in the case it is warranted. Building a profile is simple with the ERP app, allowing all data to be easily stored and synced to as many devices of choosing. After registering for an account, users can create profiles for all of their properties. A walk-through of any property or facility is the first step. Our field form allows a user to easily log all critical information necessary in the event of an emergency situation. Having this information handy and stored also helps to streamline the restoration process while substituting the need for important documents, should they become damaged in a disastrous event. The distribution of the ERP to key decision makers is simplified with the app also. Sharing the plan with leaders in your company and your preferred local SERVPRO, mitigates the possibility of any miscommunication or confusion.

Should your business endure any damage, an option and process for help are already in place to execute. The choice to contact your preferred local SERVPRO via phone call or notice of loss form is available via the app. Since information on your property has been provided already to your local SERVPRO, most of the extensive questioning has been taken care of, allowing our crew to begin working much more quickly.

Every owner desires a peace of mind when it comes to their business. Employee and customer happiness is a top priority as is the bottom line. Ensuring contingency plans are in place helps to reinforce those priorities. With SERVPRO’s Emergency Ready Plan, your business is back on it’s feet sooner after an emergency disaster. 

Call SERVPRO of West Palm Beach to ask about the ERP for your business and even your home. Our representatives can provide you the necessary information and direction toward making sure your business is ready for anything that comes your way!

Why Hire SERVPRO of West Palm Beach for Your Restoration Needs

4/1/2019 (Permalink)

Why Hire Us?

SERVPRO of West Palm Beach is located in the heart of West Palm Beach, extending our services out to Royal Palm Beach, Palm Beach Gardens, Wellington, Loxahatchee and more. 

Our franchise operates seamlessly, utilizing our skills and crew to provide our customers with the best possible restoration services.  

Training & Education

Our team advocates for continuous education in the restoration industry. Many of our crew members strive to complete new certifications and refresh their knowledge on previously obtained certifications as well. We connect with other industry leaders, both local and national, to ensure we are offering our customers the most innovative and current techniques and equipment.

Flexibility & Scalability

We have the ability to take on larger commercial projects with ease while maintaining the level of work we provide for our residential customers. One project may require drying and cleaning a flooded hotel in downtown West Palm and another removing mold-ridden carpet in a Palm Beach home. Working differing situations comes easily for our crew as they are confident in their skills and ability to adapt.

Trust

We pride ourselves in taking the time to know our customers and not just their emergency disaster at hand. Familiarizing ourselves with each individual customer allows us to understand what is important and what expectations there may be, aside from providing excellent service.

As business owners and homeowners, we understand that the notion of flood, fire, water, or storm damage can be overwhelming. Our crew walks each of our customers, commercial or residential, helping to ease feelings of worry and unrest. Our customers trusting us is our top priority.

Locally-Owned

Your backyard is ours as well. We take pride in working and living in Palm Beach County. Our entire crew is involved in the Palm Beach community through volunteering, donating, or mentoring. We have felt the affects of a hurricane and damage caused. We understand the stress with a fire or mold disaster. We want our neighbors to live worry-free with their homes at preloss conditions. We support the community just as much as they support us.

If you are experiencing any damage to your home and are in need of restoration services, call SERVPRO of West Palm Beach. We are dependable, trustworthy, and provide nothing less than quality work.

DIY Dont's for Water Damage Restoration in Your Home

3/31/2019 (Permalink)

Thermal gun detects water damage Unlike DIY water damage restoration, we have equipment like this thermal gun to detect any hidden water or flooding.

Why Not to DIY Water Damage Restoration in Your Home 

You may experience a small water leak or flooding in your Palm Beach home and with a few Google searches or YouTube videos later, you’re convinced to DIY the situation. Often, some sites may provide water damage restoration tips, giving homeowners the confidence to attempt restoration and cleaning. While these tips mean well, DIYing water disasters can lead to other issues concerning your health, safety, and home. Before starting any restoration consider the following reasons. 

There Are Multiple Safety Hazards

The source of water leaks or flooding can have a direct effect on someone’s health should they come into contact with sitting water. There are different classifications of water including clean, gray, and black water. These classifications are not labeled relative to the color of the water but rather the contaminants found, usually stemming from the source. Microorganisms from the water and any lingering bacteria after an improper cleaning can be detrimental to personal health.

Restoration Takes Years of Experience

Certified professionals in the restoration industry have had the experience and training to identify obvious, hidden, and potentially future damage. Surface level damage, such as wet walls or flooring is easily recognized.  Affected areas can be deeper than what is seen by the untrained eye. Water can make its way under multiple layers of dry wall or flooring. Other issues like mold or mildew can spur from not properly diagnosing damage. A professional understands where to look and what to do to mitigate any present or future loss.

Lack of Proper Equipment 

The average homeowner more than likely does not own the equipment necessary to dry, clean, and restore water damage. Industry-standard air movers, dryers, and dehumidifiers require proper knowledge on use and placement. Tools for restoration also include cleaning solutions that rid of any bacteria, odor, or residue. These solutions may require extensive training on using them including safety equipment that a homeowner may not otherwise think of obtaining.

If needed, building materials for replacing drywall or flooring are easily found in hardware stores. However, unless a homeowner is a professional contractor, these items are not simply laid down with a few nails or adhesives. Restoration companies that offer rebuild know how to effectively and quickly replace damaged drywall, flooring, or other structural components in a home.  

Professional Crews Include More Than One Person 

Many homeowners are under the impression that they will save money but they do not always factor in time. Water damage restoration jobs entail a number of issues that require more than one set of hands. A professional crew has the ability to keep projects within a shorter timeframe than one person may be able to do. With a crew, believe it or not, both time and money are saved. Restoration companies know exactly what needs to be done, the timeline in which it can be done, and what equipment to use. Professionals also know how to complete restoration without making any mistakes that a homeowner might, costing additional monies.

When it comes to water damage and restoration, DIY is not the best route for any Palm Beach homeowner. Call a professional restoration company to save your health, your time, and your money.

What is Content Restoration?

3/31/2019 (Permalink)

Frames being wrapped up in bubble wrap and paper After a fire in a West Palm Beach home, items were wrapped to begin the content restoration process.

Your house is not a home without your valued belongings. Many items in our homes hold fond memories of our families and friends. Some items we have worked hard to obtain and are filled with a sense of pride when regarding them in conversation or using them day to day. Whatever the feeling may be when it comes to furniture, clothes, photos, trinkets, and more, there is an overwhelming feeling of sadness once these items become damaged or lost.

When a fire or flood strikes your home, the question “What will happen to my home?” crosses a homeowner’s mind first. The second question may be “What will become of all of my things?”. As restoration experts with many years in the industry, we have seen a number of situations where disaster occurs, and homes are inundated with damage. Even in the direst of conditions, our crew has extensive experience in content restoration, to help salvage your valuables.

What is Content Restoration?

Content restoration happens when belongings are affected by fire, water, or mold. During the cleaning phase, our crew may “pack out” the items in any areas where damage occurred. Allowing the SERVPRO crew to pack your items ensures a more streamlined process and protection from further harm. We also help to inventory your belongings and document anything moving in or out of your home. Keeping a list also aids in any insurance claims that potentially occur later in the process.

These items are brought to an area in which our team can diligently inspect them to determine if there is a chance of salvation. Our mentality is “restore” rather than “replace”. Restoring items saves many homeowners memories and money.

Once items are categorized, cleaning or drying begins. Depending on the source and extent of damage, there are different methods utilized to carry out cleaning. Documents, photographs, and electronics are handled in a different matter than fabric and clothes may be. Our crew is qualified to determine which technique and level of cleaning is needed. Being tentative and knowledgeable is imperative to keep each item intact. 

Following your home’s restoration, our team will work with you on your move-in needs.  

In the case that your home is disturbed by a disastrous event such as flood or fire, rest easily knowing that your valuables, along with your home, are not completely lost. Our team understands the memories our customers have made in their homes. We strive to help you keep your belongings and bring your life back on track, "Like it never even happened."

Cleaning and Restoring Damaged Items in Palm Beach

3/23/2019 (Permalink)

Clean black and gray sneakers after cleaning restoration These sneakers were full of smoke and soot damage before being restored by our Esporta machine.

Fire and water emergencies can bring homeowners many checklists, worries, and questions. The question of whether they will have to replace all clothing and textile items may plague many homeowners. During the process of cleaning and restoring, personal items and valuables are sorted to determine what is salvageable and what is not. Cleaning salvageable items is a part of the restoration process. Clothes and textiles affected by water, mold, soot or fire smoke can be restored with our Esporta machine.

Traditional washing machines, home-owned or industrial, do not have the capability to properly clean water, mold, or fire damaged clothing. The Esporta Washing System cleans twice as much than a dry cleaner can. The Esporta cleans 90% of all damaged soft contents including clothing, bedding, stuffed animals, leather shoes or purses, and more.

The Esporta Washing System uses a hydraulic cleaning method. This method uses water as pressure to force contaminants out of any items. This system differs from a traditional washing machine, as a traditional machine uses blades or paddles to press against the items, proving to be ineffective against organic or inorganic contaminants.

The detergent used in the cleaning process is also what sets this washing system apart from other methods. The proprietary detergent is harsh on contaminants but gentle on the environment. The blend is free of any hazardous chemicals, proving to be kind to those using the washed items, anyone operating the machine, and to our planet.

SERVPRO of West Palm Beach is one of the Esporta Certified Operators within Palm Beach County, including West Palm Beach, Royal Palm Beach, and Wellington. Accessibility to the Esporta gives us an edge on our competitors in providing quick, quality service and ensuring as much of our customer’s contents are restored. Restoring and cleaning your salvageable items usually helps to expedite the process of dealing with an insurance claim and returning back to your normal life. SERVPRO of West Palm Beach also eases the worries and many steps that comes with a fire or water damage emergency. We offer inspection, cleaning of both buildings and items, along with restoration.

For your next fire or water damage emergency, contact the pros at SERVPRO of West Palm Beach.