Recent Why SERVPRO Posts

Hurricane Dorian and Bahamas Relief

9/10/2019 (Permalink)

SERVPRO team stands in front of SERVPRO logo SERVPRO of West Palm Beach partners with West Palm Beach Police Department to donate 250 water filters and other Hurricane Dorian relief supplies.

At SERVPRO of West Palm Beach, we understand what it takes to be a part of a community. As no stranger to the aftermath of disasters, we also understand the hard times that can follow. Many of the customers we have served have dealt with damages from hurricanes. Thankfully we have been able to help many of these home and business owners. 

After the devastation left in the wake of Hurricane Dorian to the Greater Bahamas, our team along with the West Palm Beach Police Department has extended this understanding and help to our friends in the Caribbean. Many people have been left without homes or businesses. Access to basic resources is also extremely limited at this time. SERVPRO of West Palm Beach has donated 250 water filters from Go Build Love, to provide clean drinking and bathing water. Along with the help from our owners and crew, we were able to donate generators and other relief supplies as well. We implore members of the West Palm Beach community to join us in donating. If you are able to give many of the items needed are: 

  • Bottled Water
  • Nonperishable Food Items
  • Baby items including wipes, diapers, and formula
  • Cleaning and hygienic supplies
  • Blankets, towels, and bedding
  • Flashlights, butane, or generators

A few ways you can find out more information on how or where to donate:

Our thoughts are with The Bahamas and all of those affected by Hurricane Dorian.

A Trusted Restoration Services Company in West Palm Beach

4/15/2019 (Permalink)

SERVPRO crew members standing out SERVPRO van Our crew works together to provide our customers quality restoration services.

One of SERVPRO of West Palm Beach’s well known qualities amongst our customers is our  diligence. Regardless of the cause of damage, our evaluations are extremely thorough. Our experienced crew ensures that they look beyond the evident damage. For instance, our team might be assessing water damage in a home, with the obvious signs of water in the carpet. Equipped with thermal imaging tools, we look beyond the carpet, in the walls, ceilings, and other belongings in the area. In another situation, we may find mold damage that was not our original reason for visiting a home or business. Proper inspection includes looking beyond what is evident, for other current damage or identifying future sources of damage.  Our team is happy to take the additional time and steps to ensure our customers do not endure any more hardships whether to their home or business. We understand the stress that may come when you are in need of restoration services, so we do our best to leave you with repaired damage, peace of mind, and satisfaction.

Our team’s patience and attentiveness does not end with assessments. Restoration and remediation services tend to be confusing for many customers. There are many questions concerning the length of time, the cost, what will happen to belongings, etc. Our team does our best to educate our customers through each step, reassuring them of the care we will take with their belongings and home. 

When working with a restoration services company, consider the company's reputation for being diligent. Being thorough when it comes to fire, mold, or water damage may help to save you time, money, and prevention from future disasters.

Does Your Business Have an Emergency Ready Plan?

4/9/2019 (Permalink)

Depending on the industry a business is in, and the size of the business, there may be contingency plans in place for different situations. A bank may have a plan in the case of a robbery; a big corporation may also have a plan in the sudden case that a C-suite executive resigns. As research has indicated, also having a plan in the case flood, fire, or water disaster strikes is essential for businesses to remain open. Loss of revenue, quality of customer service, and additional expenses all accompany business interruptions. As every owner knows ensuring a company remains functioning as normal is vital to the longevity and success of your business. SERVPRO's Emergency Ready Plan (ERP) helps business owners develop a guide that they can spring into action upon a moment’s notice.

SERVPRO’s ERP is a cost-free tool that any company can easily utilize in the case it is warranted. Building a profile is simple with the ERP app, allowing all data to be easily stored and synced to as many devices of choosing. After registering for an account, users can create profiles for all of their properties. A walk-through of any property or facility is the first step. Our field form allows a user to easily log all critical information necessary in the event of an emergency situation. Having this information handy and stored also helps to streamline the restoration process while substituting the need for important documents, should they become damaged in a disastrous event. The distribution of the ERP to key decision makers is simplified with the app also. Sharing the plan with leaders in your company and your preferred local SERVPRO, mitigates the possibility of any miscommunication or confusion.

Should your business endure any damage, an option and process for help are already in place to execute. The choice to contact your preferred local SERVPRO via phone call or notice of loss form is available via the app. Since information on your property has been provided already to your local SERVPRO, most of the extensive questioning has been taken care of, allowing our crew to begin working much more quickly.

Every owner desires a peace of mind when it comes to their business. Employee and customer happiness is a top priority as is the bottom line. Ensuring contingency plans are in place helps to reinforce those priorities. With SERVPRO’s Emergency Ready Plan, your business is back on it’s feet sooner after an emergency disaster. 

Call SERVPRO of West Palm Beach to ask about the ERP for your business and even your home. Our representatives can provide you the necessary information and direction toward making sure your business is ready for anything that comes your way!

Why Hire SERVPRO of West Palm Beach for Your Restoration Needs

4/1/2019 (Permalink)

Why Hire Us?

SERVPRO of West Palm Beach is located in the heart of West Palm Beach, extending our services out to Royal Palm Beach, Palm Beach Gardens, Wellington, Loxahatchee and more. 

Our franchise operates seamlessly, utilizing our skills and crew to provide our customers with the best possible restoration services.  

Training & Education

Our team advocates for continuous education in the restoration industry. Many of our crew members strive to complete new certifications and refresh their knowledge on previously obtained certifications as well. We connect with other industry leaders, both local and national, to ensure we are offering our customers the most innovative and current techniques and equipment.

Flexibility & Scalability

We have the ability to take on larger commercial projects with ease while maintaining the level of work we provide for our residential customers. One project may require drying and cleaning a flooded hotel in downtown West Palm and another removing mold-ridden carpet in a Palm Beach home. Working differing situations comes easily for our crew as they are confident in their skills and ability to adapt.

Trust

We pride ourselves in taking the time to know our customers and not just their emergency disaster at hand. Familiarizing ourselves with each individual customer allows us to understand what is important and what expectations there may be, aside from providing excellent service.

As business owners and homeowners, we understand that the notion of flood, fire, water, or storm damage can be overwhelming. Our crew walks each of our customers, commercial or residential, helping to ease feelings of worry and unrest. Our customers trusting us is our top priority.

Locally-Owned

Your backyard is ours as well. We take pride in working and living in Palm Beach County. Our entire crew is involved in the Palm Beach community through volunteering, donating, or mentoring. We have felt the affects of a hurricane and damage caused. We understand the stress with a fire or mold disaster. We want our neighbors to live worry-free with their homes at preloss conditions. We support the community just as much as they support us.

If you are experiencing any damage to your home and are in need of restoration services, call SERVPRO of West Palm Beach. We are dependable, trustworthy, and provide nothing less than quality work.

DIY Dont's for Water Damage Restoration in Your Home

3/31/2019 (Permalink)

Thermal gun detects water damage Unlike DIY water damage restoration, we have equipment like this thermal gun to detect any hidden water or flooding.

Why Not to DIY Water Damage Restoration in Your Home 

You may experience a small water leak or flooding in your Palm Beach home and with a few Google searches or YouTube videos later, you’re convinced to DIY the situation. Often, some sites may provide water damage restoration tips, giving homeowners the confidence to attempt restoration and cleaning. While these tips mean well, DIYing water disasters can lead to other issues concerning your health, safety, and home. Before starting any restoration consider the following reasons. 

There Are Multiple Safety Hazards

The source of water leaks or flooding can have a direct effect on someone’s health should they come into contact with sitting water. There are different classifications of water including clean, gray, and black water. These classifications are not labeled relative to the color of the water but rather the contaminants found, usually stemming from the source. Microorganisms from the water and any lingering bacteria after an improper cleaning can be detrimental to personal health.

Restoration Takes Years of Experience

Certified professionals in the restoration industry have had the experience and training to identify obvious, hidden, and potentially future damage. Surface level damage, such as wet walls or flooring is easily recognized.  Affected areas can be deeper than what is seen by the untrained eye. Water can make its way under multiple layers of dry wall or flooring. Other issues like mold or mildew can spur from not properly diagnosing damage. A professional understands where to look and what to do to mitigate any present or future loss.

Lack of Proper Equipment 

The average homeowner more than likely does not own the equipment necessary to dry, clean, and restore water damage. Industry-standard air movers, dryers, and dehumidifiers require proper knowledge on use and placement. Tools for restoration also include cleaning solutions that rid of any bacteria, odor, or residue. These solutions may require extensive training on using them including safety equipment that a homeowner may not otherwise think of obtaining.

If needed, building materials for replacing drywall or flooring are easily found in hardware stores. However, unless a homeowner is a professional contractor, these items are not simply laid down with a few nails or adhesives. Restoration companies that offer rebuild know how to effectively and quickly replace damaged drywall, flooring, or other structural components in a home.  

Professional Crews Include More Than One Person 

Many homeowners are under the impression that they will save money but they do not always factor in time. Water damage restoration jobs entail a number of issues that require more than one set of hands. A professional crew has the ability to keep projects within a shorter timeframe than one person may be able to do. With a crew, believe it or not, both time and money are saved. Restoration companies know exactly what needs to be done, the timeline in which it can be done, and what equipment to use. Professionals also know how to complete restoration without making any mistakes that a homeowner might, costing additional monies.

When it comes to water damage and restoration, DIY is not the best route for any Palm Beach homeowner. Call a professional restoration company to save your health, your time, and your money.

What is Content Restoration?

3/31/2019 (Permalink)

Frames being wrapped up in bubble wrap and paper After a fire in a West Palm Beach home, items were wrapped to begin the content restoration process.

Your house is not a home without your valued belongings. Many items in our homes hold fond memories of our families and friends. Some items we have worked hard to obtain and are filled with a sense of pride when regarding them in conversation or using them day to day. Whatever the feeling may be when it comes to furniture, clothes, photos, trinkets, and more, there is an overwhelming feeling of sadness once these items become damaged or lost.

When a fire or flood strikes your home, the question “What will happen to my home?” crosses a homeowner’s mind first. The second question may be “What will become of all of my things?”. As restoration experts with many years in the industry, we have seen a number of situations where disaster occurs, and homes are inundated with damage. Even in the direst of conditions, our crew has extensive experience in content restoration, to help salvage your valuables.

What is Content Restoration?

Content restoration happens when belongings are affected by fire, water, or mold. During the cleaning phase, our crew may “pack out” the items in any areas where damage occurred. Allowing the SERVPRO crew to pack your items ensures a more streamlined process and protection from further harm. We also help to inventory your belongings and document anything moving in or out of your home. Keeping a list also aids in any insurance claims that potentially occur later in the process.

These items are brought to an area in which our team can diligently inspect them to determine if there is a chance of salvation. Our mentality is “restore” rather than “replace”. Restoring items saves many homeowners memories and money.

Once items are categorized, cleaning or drying begins. Depending on the source and extent of damage, there are different methods utilized to carry out cleaning. Documents, photographs, and electronics are handled in a different matter than fabric and clothes may be. Our crew is qualified to determine which technique and level of cleaning is needed. Being tentative and knowledgeable is imperative to keep each item intact. 

Following your home’s restoration, our team will work with you on your move-in needs.  

In the case that your home is disturbed by a disastrous event such as flood or fire, rest easily knowing that your valuables, along with your home, are not completely lost. Our team understands the memories our customers have made in their homes. We strive to help you keep your belongings and bring your life back on track, "Like it never even happened."

Cleaning and Restoring Damaged Items in Palm Beach

3/23/2019 (Permalink)

Clean black and gray sneakers after cleaning restoration These sneakers were full of smoke and soot damage before being restored by our Esporta machine.

Fire and water emergencies can bring homeowners many checklists, worries, and questions. The question of whether they will have to replace all clothing and textile items may plague many homeowners. During the process of cleaning and restoring, personal items and valuables are sorted to determine what is salvageable and what is not. Cleaning salvageable items is a part of the restoration process. Clothes and textiles affected by water, mold, soot or fire smoke can be restored with our Esporta machine.

Traditional washing machines, home-owned or industrial, do not have the capability to properly clean water, mold, or fire damaged clothing. The Esporta Washing System cleans twice as much than a dry cleaner can. The Esporta cleans 90% of all damaged soft contents including clothing, bedding, stuffed animals, leather shoes or purses, and more.

The Esporta Washing System uses a hydraulic cleaning method. This method uses water as pressure to force contaminants out of any items. This system differs from a traditional washing machine, as a traditional machine uses blades or paddles to press against the items, proving to be ineffective against organic or inorganic contaminants.

The detergent used in the cleaning process is also what sets this washing system apart from other methods. The proprietary detergent is harsh on contaminants but gentle on the environment. The blend is free of any hazardous chemicals, proving to be kind to those using the washed items, anyone operating the machine, and to our planet.

SERVPRO of West Palm Beach is one of the Esporta Certified Operators within Palm Beach County, including West Palm Beach, Royal Palm Beach, and Wellington. Accessibility to the Esporta gives us an edge on our competitors in providing quick, quality service and ensuring as much of our customer’s contents are restored. Restoring and cleaning your salvageable items usually helps to expedite the process of dealing with an insurance claim and returning back to your normal life. SERVPRO of West Palm Beach also eases the worries and many steps that comes with a fire or water damage emergency. We offer inspection, cleaning of both buildings and items, along with restoration.

For your next fire or water damage emergency, contact the pros at SERVPRO of West Palm Beach.